Friday, December 18, 2009

I HATE MAS!!!!

 

Ha Ha! You think AirAsia sucks? Think again!
My flight to KL was suppose to depart at 11.25am this morning and we’re already happily sitting in the aircraft waiting to fly off.

Then came the announcement saying that there’s error or something something.

So okay lor. We went back to the terminal to wait.

Bobby and I already super kan cheong because our flight from KL to Ho Chi Minh is scheduled at 5,45pm and we’re so worried that we might miss that flight.

Pray pray pray.

Stupid MAS gave us lunch coupon exchange for a small plate of fried mee and ribena. Wait wait wait..

2pm already. Maybe still got chance.

Wait wait wait.

They said 5pm announce again.

Wait wait wait.

Seeing batches and batches of passengers flew off the terminal.

Wait wait wait.

Confirm no chance already.

Went to MAS sales counter and asked if they compensate us.

Guess what, the guy asked us go to counter 2 or duty manager.

We went there, this female staff named Joyce, super “nice” told us,
“NO WE DON’T COMPENSATE. WE WILL ONLY FLY YOU THERE AND THAT’S IT.”

“BUT BECAUSE OF THIS DELAYED FLIGHT, YOU HAVE WASTE MY TIME AND MONEY! I NEED TO GET NEW TICKETS BECAUSE I CAN’T GET THERE ON TIME! SHOULDN’T YOU GUYS DO SOMETHING ABOUT THIS!”

“NO. EITHER YOU REFUND AND BUY NEW TICKET OR WAIT FOR THE FLIGHT. WE DON’T COMPENSATE. IF YOU’RE NOT HAPPY WITH THIS, YOU CAN TALK TO MY MANAGER. I AM JUST A SMALL STAFF HERE. I CANNOT DO ANYTHING”

Effing rude!
Damn, I was about to vomit out the words, “HEY! TPOR!!!”, but, we’re not in Brunei.

I already super dulan after hearing what this Joyce said. But Bobby didn’t give up. He went to see the manager.

Guess what, he also had this “Malas ku ingau” attitude, stating that there’s nothing he can do and shoved Bobby away.


NOTE: THEY DIDN’T EVEN APOLOGIZE OKAY!!!!!

 

There, we spent almost RM800 to get a pair of tickets to Ho Chi Minh again and in return, MAS was SOOOOOOOOO GENEROUS by providing us lunch and dinner and.. our flight is scheduled to…

 

11.35PM!!!





Hah. It’s like they don’t even feel sorry for the passengers who have to wait for 12 hours and force to spend extra money. Try lah, if it’s them or their families who kena. See if they so relax or not.


I HATE YOU MAS!

Expensive and inefficient!

Tony Fernandes, I support you!!!!!!
(At least AirAsia has this OnTime Gurantee compensating RM200 voucher for any flight disruption)

And this really shows the quality of their “customer care” of MAS.


Thanks but no thanks for spoiling our trip.

12 comments:

Hungryduo said...

Wah, their customer service really sucks eh!!! why didn't you travel with RBA? I though RBA provides direct flight to HCM?
eyer, i thought MAS online booking system laoyah nia, yuan lai customer service also laoyah *tsk tsk tsk*

Hope you can still enjoy your trip. Have fun oh!

-Hunnie <3

Nonnie King said...

Because we want to stop by KL for Xmas mah~ Plus, it's a lot cheaper compare to RBA.

(Cheap thing no good, good thing no cheap)

Alex Lim said...

I'd like to lodge a formal complaint on behalf of my friends Ms. King Siau Chin and Mr. Bobby Lim who was scheduled for a flight from Miri - KL on the 18th December 2009, Due to delays on your party they missed a flight from KL - HCM, VN.

We would like an explanation why the flight was delayed to such an unacceptable time. We would like to add that Ms King and Mr. Lim both experienced intolerable customer experience with your ground staff of the name Joyce as well as the duty manager. She in-quested whether there is a possibility of reimbursement as MAS delays has caused her to miss another flight and she was met with incompetency and rudeness. This is not acceptable and highly unprofessional.

Please investigate this matter thoroughly as I have provided the booking number. Contact me promptly before I escalate this matter to higher authorities which I stress that I will.

be inform that my profession as a Customer Service Engineer I know where and how to obtain assistance from authorities.

feezah said...

nonz.. my MAS flight frm KL to brunei also delay.. but not as long as urs.. our delay was only 4 hrs.. it happen on the same day as urs, friday was it?? we boarded the plane, heard the announcement, got out. while q-ing for the lunch voucher, i saw on the flight screen ALL MAS flights were either delayed or cancelled... the TV flight screen was blinking red all over.. hahahahaha...

geekinwhite said...

i twitted the link of this post to their twitter page (@MAS). Malaysian Hospitality my ass! that is simply bad customer service.

Anonymous said...

untolerable!!! tsk tsk! feel so sorry for you:(

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maurina said...

awful!!! expensive too!!! banci ku.

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**~Pu-3~** said...

Omg :'( thats really horrible! If it was me, i would be crying in front of everyone. Thats highly unreasonable and unfair! Money lagi!!

Azan said...

if i were u, i would complain straight to the big boss of MAS!! gila babi rude jua org MAS atu!! kesian you Nonnie

27 said...

Nonnie..come we help you file a complaint bah.. you want or not?